Shipping & returns

Minimum order quantity is one box.

The product is made to order.   We do not hold stock of this product because of our short lead times from our manufacturing plant in Melbourne, Australia.

Please allow up to 2 weeks or 10 working days for production of your order.  Shipping time, weekends and public holidays are not included in the 10 business days.

Despatch arrangement’s or collection of your order is as per your request at time of order.

The cost of shipping varies depending on location and size of the order.

When your goods are shipped from Sanctuary Makers, you will receive a confirmation email that includes a shipping reference number. Please refer to this number and keep track of the delivery once shipped. Before leaving the local depot, you will receive a call to arrange a suitable day and time for delivery. In the event that you are not at home, please arrange an ‘Authority to Leave’ and the driver will deliver the items to a safe location kerbside.

Deliveries will arrive by a third-party courier on a pallet and will be unloaded at your kerbside using a tail-lift truck or via pallet jack. Please note, the delivery address requires adequate truck access in order to fulfill the delivery and unload safely. Due to occupational health and safety and for insurance purposes the driver is prohibited from moving the goods past this point. Please ensure your builder, tiler or alternative help is available to move the items from this location as required.

Take caution when removing all packaging to avoid damages and injury. Please assess the weight of the boxes as tiles can be heavy, precautions may need to be made.

For more details see Terms and Condition of Sale